You have the right to:
- Considerate and respectful service.
- Obtain service without regard to race, creed, national origin, sex, age, disability or illness, or religious affiliation.
- Confidentiality of all information pertaining to you, your medical care and service.
- A timely response to your request for service and to expect continuity of services.
- Select the home medical equipment supplier of your choice.
- Make informed decisions regarding your care planning.
- Be told what service will be provided to you, how often, and by whom.
- An explanation of charges including policy for payment.
- Agree to or refuse any part of the plan of service or plan of care.
- Voice grievances without fear of termination of service or other reprisals.
- Have your communication needs met.
You have the responsibility to:
- Ask questions about any part of the plan of service or plan of care that you do not understand.
- Protect supplies from fire, water, theft or other damage while it is in your possession.
- Use supplies for the purpose for which they are prescribed, following instructions provided for use, handling care, and safety.
- Supply us with needed insurance information necessary to obtain payment for services and assume responsibility for charges not covered. You are responsible for settlement in full of your account.
- Be at home for scheduled medical supply delivery or notify us in advance to make other arrangements.
Notify us immediately of:
- Damage or need of supplies.
- Any change in your prescription or physician.
- Any change or loss in insurance coverage.
- Any change of address or telephone number, whether permanent or temporary.
- Discontinuation of medical supplies or services.
- Be respectful and considerate of our company personnel.
- Contact us if you acquire an infectious disease during the time we provide services.
We reserve the right to change our privacy practices and make new policies effective for all protected health information that we maintain. In the event changes are made to this policy, an updated “notice to patients” will be issued.